Image sourced: ManagerWise Over coffee, some friends were sharing with me their frustrating experiences at work. A similar thread emerged – they had no idea what was happening at the bigger picture. They were being asked to do work, without knowing why and how it fitted in to the department's plans. These friends were in fairly senior roles and used to being part of the decision-making – or at least understanding how their work contributed to company direction. I started aski

Is the Question. Photo source: http://thetechnicgear.com/2014/02/best-lego-sorting-machines-will-see/ COVID-19 has forced many companies to change their way of doing business. And for many, it’s meant more than working from home, it’s meant fundamental changes to engagement and management of not only their staff, but their customers. As we begin on the pathway back to some degree of normality, it might be a good time to ask you and your team the tough question: Are there any

Getting the ‘right’ message across to your parents, staff and students may not appear to be a priority. However, it’s critical in order to help ensure: Maximum engagement and output from your staff and students, and Your school’s parents continue to ‘see’ the value of paying their school fees. No doubt you’ve all been bombarded with COVID-19 messages from organisations that you work for/with or follow. How many of these messages failed to connect with you?  In this time of me

No Choice But to… Go Online, Go Cashless, Introduce Delivery, Introduce Road-Side Pickups… CoVid-19 is forcing many businesses to re-think how they continue to serve and stay connected to their customers. What I refer to as ‘Fast and Furious’ innovation is occurring in not only large organisations, but in many small to medium businesses – and it is amazing to witness this almost hourly if not daily occurrence. This is not about ‘breakthrough’ innovation, it’s about ‘survival’