No Choice But to… Go Online, Go Cashless, Introduce Delivery, Introduce Road-Side Pickups… CoVid-19 is forcing many businesses to re-think how they continue to serve and stay connected to their customers. What I refer to as ‘Fast and Furious’ innovation is occurring in not only large organisations, but in many small to medium businesses – and it is amazing to witness this almost hourly if not daily occurrence. This is not about ‘breakthrough’ innovation, it’s about ‘survival’